Mark Hill Publishing Ltd uses industry leader Shopify to ensure you can buy our books and objects swiftly, safely and securely. You can pay on Shopify using a VISA, Mastercard or American Express card and, if you have them set up, Google Pay, Shop Pay and Apple Pay.
After you have completed the checkout process, you will receive an immediate confirmation email of your successful purchase from Shopify. Please check your SPAM or Junk folder if this confirmation email does not appear in your inbox within five minutes.
We will usually pack and send your book or item within three days after payment clears. Delivery times for addresses outside the United Kingdom will be longer, so please allow for this. In all events, please allow up to the statutory 28 days for delivery. Once your book or item has been shipped, you will receive a notification email from us via Shopify. Please look in your Junk or Spam folder as it may have gone there.
Please Note: Changes to customs regulations caused by Brexit and the Covid-19 pandemic are causing delays to all postage services. Please have patience, some orders to addresses outside the UK can take up to three weeks to be delivered. Once we have sent a package to you via the Post Office, it is beyond our control.
All postage and packing rates quoted do not include insurance or tracking, unless stated. If you would like insurance or tracking, please email your request in advance to Customer Services at email@example.com.
We ship our books worldwide, and relevant postage costs apply. Sales to UK addresses are sent via Royal Mail’s standard First Class service. Overseas order are sent using Royal Mail’s standard Airmail service. We do not ship via surface mail. If you would like to purchase more than one book, please contact us so that we can obtain a combined postage and packing rate for you. If you would like a tracking number, please contact us in advance so that we can obtain a quote for this extra service.
Shipping Glass, Ceramics & Objects
If you would like to buy an object or a piece of glass or ceramic, please note that all prices do not include postage and packing. All postage prices are set to £0.00 in the Shopify shopping cart. Orders of glass, ceramics and objects only sent to addresses within the UK will be sent FREE OF CHARGE via Royal Mail’s Special Delivery or Signed For services.
Shipping Glass, Ceramics & Objects to Non-UK Buyers
Once you have successfully paid for the piece using the same shopping cart system as for books, we will contact you to discuss how you would like it packed and shipped, and whether you would like it insured on its journey.
This is for your convenience – you may even wish to collect it in person!
We will then invoice you for the cost of postage and packing.
Packing, shipping, and insurance are charged to the buyer at cost – we don’t make money from this service.
Can I use my own choice of shipper?
If you would like another form or method of shipping other than Royal Mail, please email your order and request to firstname.lastname@example.org. We will then invoice for your order and your preferred shipping method together, with the requested services being charged at cost unless account details (such as a FEDEX account) are supplied. Although we’ll do our best, we cannot guarantee that we can work with all shipping methods and shippers.
Questions & More Information
You can ask for more information about an object by sending an email to email@example.com. Alternatively, you can open a link to WhatsApp from each item description page, allowing you to message me live via WhatsApp. Please bear in mind differences in timeszones if you live outside the United Kingdom.
Returns & Refunds
Mark Hill Publishing Ltd has a no fuss returns policy. Please contact our Customer Services department at firstname.lastname@example.org within three days of receiving your book or object in the unlikely event that you wish to return it for a full refund. Refunds are only given providing the book or object is materially different than described and/or illustrated on my website or in related emails or other communications.
A full refund will only be made when the book or object sold is received in exactly the same condition that it was dispatched in. Please return the book or object within 14 days of receipt using suitable (or the original) packaging. Your refund will follow no later than three days after we receive the book or object at our offices. We cannot refund the cost of return shipping unless the book or object is materially different than described and/or illustrated on my website or in related emails or other communications.
Discounts & Important Notes
As Publisher, Mark Hill Publishing Ltd holds nearly all stock of all our books in our warehouse. We only offer trade discounts to bookshops and retailers, and you will never find our books at reduced prices in discount ‘bargain’ bookshops or on similar stands at antiques fairs.
Ordering via bookshops, Amazon, or other retailers.
Your copy will not be delivered quicker if you order via Amazon or a bookshop, although you may prefer to do this. They will have to order a copy from us, and we’ll have to send it to them before they can get it to you. Buying direct from this website is the best and fastest way of buying one of our books.
Signed Copies & Personal Dedications
If you would like your book signed or dedicated by Mark Hill, please indicate this, including any dedication you would like, in the Notes field of the Shopify shopping cart.
If you would like to ask about our trade terms, or order a quantity of books, please email Customer Services at email@example.com.